Burke Residency 37: Karen Kuo
Interview Conducted by Angelica DeJesus Angelica DeJesus: Hi Karen! Thank you for you...
Our regular hours are 12-5p Thursday - Saturday, and by appointment only Tuesday & Wednesdays.
Please see below for special Holiday season hours:
12/15 - 12/20: Open 12-5p
12/21 - 12/22: Open 11a-6p
12/23: Open 11a-8p (Evening sip + shop with our neighbors on 1st St from 5-8p!)
12/24 XMAS EVE: Open 11a-3p
12/23: Open 11a-8p (Evening sip + shop with our neighbors on 1st St from 5-8p!)
12/24 XMAS EVE: Open 11a-3p
12/25 XMAS: CLOSED
12/26 - 12/28: CLOSED
12/29 - 12:31: 12-5p
12/26 - 12/28: CLOSED
12/29 - 12:31: 12-5p
1/1 - 1/5/22: CLOSED
Regular hours resume 1/6/22.
Frequently Asked Questions:
Will you be offering any sales or discounts this season? We will offer a few surprise sales this season on select items, but these will be made available EXCLUSIVELY to our email list subscribers! So be sure to sign up for our mailing list for access! In lieu of discounts for Black Friday & Small Business Saturday, we will instead be donating a portion of proceeds from those days to local food banks.
Are all of your products in stock and ready to ship? YES! Anything you see for sale on our website is in stock and physically stored in our brick and mortar shop, ready to ship to you. We do not sell any items on preorder or backorder, so you can trust your purchases will be ready to go right away. Orders will ship within 2-3 business days, but most usually within 24 hours.
Are shipping times guaranteed? Unfortunately with continued logistical issues due to the pandemic, we cannot guarantee shipping times. We use UPS & USPS for shipping your packages, whichever is quickest and/or most cost efficient for you based on the parcel. At this time, we are not currently experiencing any notable delays through our carriers, but the earlier you can get your orders in, the better!
Are Gift Cards Available? Yes! We sell physical gifts cards in the store in any amount, and digital E-gift cards online. Any Gift card purchased online will be delivered as an e-gift card. If you'd prefer to purchase a physical gift card online, please email maggie@burkemercantile.com before purchasing. If you don't see the amount listed that you'd like to purchase on a gift card, let us know and we can add it for you!
What is your return policy? We offer returns/exchanges on unworn and unused full price merchandise within 7 days of purchasing or receiving your goods. Sale or discounted items are final sale and cannot be returned for refund or exchange. For holiday gift purchases, we can offer you a gift receipt with purchase that the recipient can use to return eligible goods for a store credit or exchange through January 15, 2022.
