Returns & Shipping
We hope you love your purchases from us!
However, if you are not happy with your order, we accept returns for store credit or exchange only on most full price items within 7 days of purchase.
Unfortunately, we do not offer returns or exchanges on sale items, underwear/swimwear, beauty products, jewelry, head wear, or vintage and these items are all final sale.
To be eligible for a store credit or exchange, your item must be unused and in the same condition that you received it with original packaging or tags attached.
To request store credit or an exchange, please email us at firstname.lastname@example.org for approval before sending your item(s) back to us. We will issue you a return shipping label for the item, the cost of which will be deducted from your final credit. The shipping cost for returns is based on your distance from the shop and size of the package. The average return shipping cost is $9.00.
If you opt for an exchange, we are happy to cover the shipping cost. We require a receipt, order number, or proof of purchase for any return or exchange. For online orders, ship date for sending back the item must be dated within 7 days of receiving the return shipping label.
We do not offer price adjustments on past purchases at this time.
Sale items (if applicable)
Only full priced items may be returned, unfortunately all discounted items are final sale and cannot be returned or exchanged.
If the item was marked as a gift when purchased and shipped directly to you, you can receive a store credit for the value of your return. Once the returned item is received, a store credit will be sent to you via email.
All orders placed on burkemercantile.com generally ship within 3 business days unless otherwise notified. Once Burke Mercantile has delivered the merchandise to the carrier and they have accepted the item, you will assume the risk of loss and title for the merchandise. Burke Mercantile is not responsible for lost, misplaced or stolen packages. Please contact your local post office or shipping courier to remedy the situation.
Please note due to COVID, current shipping times are not guaranteed by carriers.
Carrier shipping rates have increased. We do our best to offer fair shipping prices which are auto-calculated at current carrier rates based on weight of package and distance traveled. Please note that in certain cases for large items or large quantity orders, there may be an additional shipping charge in order to deliver the order. We will always reach out to you to confirm additional charges before shipping, with the option to cancel the order if necessary. We appreciate your understanding.
We ship to all 50 states and US territories. The shipping methods and costs offered during checkout will differ based on your shipping address and the weight of the items being ordered. All orders are shipped with tracking information. Orders overs $300 may require signature for delivery. Domestic orders over $150 will qualify for free standard shipping on applicable items. Please note, many housewares items due to weight, size and fragility do not apply for free shipping and shipping costs for these items is based on package size, weight, and distance to shipping destination.
We ship worldwide! International shipping rates are calculated at check out based on shipping destination and weight of package. Please enter in your shipping destination to calculate. Burke Mercantile is not responsible for any extra import or duty taxes and fees that may apply once the package arrives in the destination country, these will be the responsibility of the customer. At this time we are not able to provide exact delivery time frames for all destinations. In addition, some international shipments may experience customs delays. Unfortunately, we cannot foresee additional duties charges or customs delays. We can suggest for you to contact your local customs office for any additional information. We do NOT accept orders to international mail forwarding facilities, due to the high rate of fraud associated with such orders.